Institute of Financial Services institute.ifslearning.ac.uk/ Pav Sharma, Associate – Retail Strategy Analyst, ETF Securities (UK). The Institute of Financial Services is the professional body of ifs University College

Financial Ombudsman Service: Banking, Insurance www.financial-ombudsman.org.uk/ Financial Ombudsman Service is an independent service in the UK for settling disputes between businesses providing financial services & their customers

Deposit Protection – Financial Services Compensation www.fscs.org.uk/ FSCS – Financial Services Compensation Scheme, compensation fund of last resort for customers of authorised financial services firms